WP Support - WordPress Emergency Service

Fast and professional assistance for WordPress websites that have been hacked, infected with malware or are no longer functioning properly.

  • ✓ Initial technical analysis of the WordPress website
  • ✓ Assessment of the damage and possible causes
  • ✓ Checks for malware and unauthorized modifications
  • ✓ Inspection of WordPress, plugins and themes
  • ✓ Backup or working copy, where technically possible
  • ✓ Initial necessary emergency measures
  • ✓ Assessment of the effort required for cleanup and recovery
  • ✓ Cleanup and recovery, where possible within the base fee

Base fee: CHF 590.– one-time

Work begins once full payment has been received.

If complete cleanup or recovery requires additional work due to the extent of the damage, we will inform you before carrying out any further chargeable work.

Additional work will only be carried out with your prior approval, at CHF 140.– per hour billed in 15-minute increments, or based on an individually agreed fixed-price quotation.

Additional Information
(required fields are marked with *)

Address of the affected WordPress website.
Please briefly describe what happened and what problems you have noticed (e.g. malware warning, redirects, unknown content, error message, blank page or website unavailable).
Please enter the login URL for the WordPress administration area.
Username of the WordPress administrator account used previously.
Password for the WordPress administrator account specified above.
Name of the hosting provider where the affected website is currently hosted.
Login URL for your hosting customer portal or control panel (e.g. cPanel, Plesk or a similar management interface).
Username for the hosting account specified above.
Password for the hosting account specified above. Access may be required for backups, file access, database checks and website recovery.
Optional: Additional information, special circumstances or notes that may be important for analysing and restoring the website.
I confirm that I am ordering the WordPress Emergency Service at a base fee of CHF 590.–. I understand that work will begin only after full payment has been received and that extensive damage may require additional work. Any additional chargeable work will only be carried out with my prior approval.